Salon Policies

Policy Acknowledgment

By booking an appointment, you acknowledge and agree to the terms outlined in this cancellation policy. If you have any questions or concerns regarding this policy, please communicate them before booking your appointment.

Please note that this policy is strictly enforced, without exceptions.

Thank you for respecting my time, business, and commitment to providing quality services.

Cancellation Policy

I understand that unforeseen circumstances may arise, and I appreciate that plans can change. I value your time and kindly ask that you respect mine by adhering to the following cancellation policy.

24-Hour Cancellation Notice

Clients are required to provide at least 24 hours notice when cancelling or rescheduling an appointment. Any cancellation or rescheduling request made less than 24 hours before the scheduled appointment time will incur a cancellation fee equal to 50% of the total value of the scheduled services. This fee must be paid before any future appointment can be booked.

Late Cancellations (Within 3 Hours)

Any cancellation or rescheduling request made within 3 hours of the scheduled appointment time will incur a fee equal to 100% of the total value of the scheduled services. This fee must be paid before any future appointment can be booked.

No-Shows

Clients who fail to attend their scheduled appointment without prior notice will be charged
100% of the total value of the scheduled services. This fee must be paid before any future appointment can be booked.

Service Adjustments Policy:

This policy applies to all appointments scheduled for longer than 4 hours. If your desired service, colour goals, or availability changes after booking, clients are required to provide at least
48 hours of notice before your scheduled appointment.

Failure to communicate these changes within the required timeframe will result in a charge of
100% of the original service value. If a change in your desired service cannot be accommodated during the originally scheduled appointment due to time constraints, product availability, or other limitations, and the appointment must be rescheduled, a fee equal to 50% of the original scheduled service value will apply. This fee must be paid before a new appointment can be booked and is non-transferable and non-refundable, and will not be applied as a credit toward any future service.

Post-Service Correction Policy:

Your satisfaction is the highest priority. If you are not completely satisfied, please address any concerns at the time of the service or within 7 days after your service has been performed. Every effort will be made to address any necessary corrections, provided the requested adjustments relate directly to the original services discussed and agreed upon during the initial consultation. Complimentary adjustments may be provided at no additional charge in most circumstances.

Late Policy:

In the event of an anticipated delay, notification via text message or phone call is required as soon as possible, along with an estimated arrival time.
Arrivals exceeding 15 minutes past the scheduled appointment time will require rescheduling, regardless of the service booked. In such cases, the cancellation policy will apply. Please refer to the policy outlined above for further details.

Product Return Policy:

A very lightly used product may be returned for a full refund by the next scheduled appointment or within 30 days of purchase. Please make all product concerns known as soon as possible after using the product(s).
All gift sets are final sale.

Salon Etiquette:

Discriminatory/Derogatory statements and actions are prohibited in the salon and will not be tolerated. Our staff has the right to refuse service to anyone behaving improperly, intoxicated, or if their state of health may influence the effects of the service.

Confidentiality:

Every client has the right to privacy and confidentiality. The conversations you have with your stylist will remain confidential.